TRAINING SAMPLE

Problem

Providing top notch service with an attitude of excellence is a quality that is found in most social service organizations. In most cases, it is the pillar that organizations utilize as a base for building their organization to a standard that represents their brand.  In all that Striving DC attempts to accomplish, their primary goal is to provide service that resonates throughout the organization and around the Washington DC metropolitan area.

In speaking with the leadership team at Striving DC, managers are stating that the interns are not performing in their new role as support staff resulting in a drop in client base retention for services. The company is currently working to close the performance gaps in order to improve intern performance and increase client retention by offering the Striving Interns course.

Analysis

Performance Gap Analysis

Root Cause Analysis

Front End Analysis